When I worked as a fitness instructor at a major gym, I added the position of group exercise manager (a part time 15 hour a week job) to my list of consulting engineer, fitness instructor, coach, and speaker. When I hired new instructors I had to send them to corporate for orientation. The session started at 1:00pm and attendees were required to be there on time. If they were even a minute late the doors were locked and they would not be allowed in. They would have to schedule their training for another day. And they all knew it. I emphasized that rule and my employees always made it to training early but others were not so fortunate.
Even seemingly harsher are the expectations for flight attendants at an airline's training program. Attendants in training are not allowed to be late ever. If they are, they are escorted out of the program. And they all know it.
The expectations were set. They were explained and they were expected to be followed and the consequences were clear.
If we don't set clear expectations, we may get all sorts of surprising behaviors. You can't possibly imagine all the scenarios that could come up with people. But sitting down and clarifying what you expect and assuring understanding will certainly improve the chances of getting what you need in terms of performance.
What risks are you taking by not having these conversations?
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